Hospitality Operations and Management Certificate Program

MyCAA Course Information

Course Code: MYCAA- HOM
Program Duration: 9 Months
Course Level: Advanced
Mentor Supported: Yes

Course Overview

This training program combines a four course training track:

Hospitality: An Introduction

Managing Quality Service in Hospitality

Hospitality Sales

Managing Quality Service in Hospitality teaches the concept of treating customers as guests and creating a WOW experience for them. Many other courses in this subject area skip over guest-focused service strategy in hospitality or service. This course fully covers the topic of managing hospitality organizations by using real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. This programs also explores customer motives and how sales professionals can tailor their approach to the buyers perception of value. It will help you understand the new world of buyer-seller relationships and succeed in each sales situation.

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Program Objectives

After completing this course, you should be able to:

Define the mission and product of hospitality

Identify factors to consider when managing lodging

Comprehend the basics of hospitality and the food service industry

Identify events, functions, and operations related to hospitality industry

Identify current trends in hospitality and its direction in the future

Identify the steps for preparing a hospitality service strategy

Define the beliefs, values, and norms of hospitality culture

Identify strategies for training, motivating, and rewarding hospitality service staff

Identify the steps for developing and implementing a service delivery system

Identify the steps for measuring service delivery and repairing service delivery gaps

Comprehend the basics of the hospitality industry

Identify factors affecting the buyer-seller relationship

Identify the steps for approaching and negotiating with the buyer

Identify the steps for forming a proposal and implementing after the sale

Identify the steps for managing your career as a sales professional

Job Outlook

Employment of lodging managers is expected to grow 8 percent from 2010 to 2020, slower than the average for all occupations. Despite expected growth in tourism and travel, fewer managers will be needed as the lodging industry shifts to building more limited-service hotels and fewer full-service properties that have separate departments to manage.

MyCAA Approved
MyCAA Approved
Why ECA?

Partnered with Regionally Accredited Colleges and Universities

Online Learning

Open Enrollment

Multiple funding options

Professional Training

Optional Externships

Available 24/7

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This training program combines a four course training track: Hospitality: An Introduction Managing Quality Service in Hospitality Hospitality SalesManaging Quality Service in Hospitality teaches the concept of treating customers as guests and creating a WOW experience for them. Many other courses in this subject area skip over guest-focused service strategy in hospitality or service. This course... More
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