Hospitality Operations and Management Certificate Program
MyCAA Course Information
Course Overview
This training program combines a four course training track:
Hospitality: An Introduction Managing Quality Service in Hospitality Hospitality SalesManaging Quality Service in Hospitality teaches the concept of treating customers as guests and creating a WOW experience for them. Many other courses in this subject area skip over guest-focused service strategy in hospitality or service. This course fully covers the topic of managing hospitality organizations by using real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. This programs also explores customer motives and how sales professionals can tailor their approach to the buyers perception of value. It will help you understand the new world of buyer-seller relationships and succeed in each sales situation.Program Objectives
After completing this course, you should be able to:
Define the mission and product of hospitality
Identify factors to consider when managing lodging
Comprehend the basics of hospitality and the food service industry
Identify events, functions, and operations related to hospitality industry
Identify current trends in hospitality and its direction in the future
Identify the steps for preparing a hospitality service strategy
Define the beliefs, values, and norms of hospitality culture
Identify strategies for training, motivating, and rewarding hospitality service staff
Identify the steps for developing and implementing a service delivery system
Identify the steps for measuring service delivery and repairing service delivery gaps
Comprehend the basics of the hospitality industry
Identify factors affecting the buyer-seller relationship
Identify the steps for approaching and negotiating with the buyer
Identify the steps for forming a proposal and implementing after the sale
Identify the steps for managing your career as a sales professional
Job Outlook
Employment of lodging managers is expected to grow 8 percent from 2010 to 2020, slower than the average for all occupations. Despite expected growth in tourism and travel, fewer managers will be needed as the lodging industry shifts to building more limited-service hotels and fewer full-service properties that have separate departments to manage.
Video
Partnered with Regionally Accredited Colleges and Universities
Online Learning
Open Enrollment
Multiple funding options
Professional Training
Optional Externships
Available 24/7
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