This training program combines a four course training track:Hospitality: An Introduction Managing Quality Service in Hospitality Hospitality SalesManaging Quality Service in Hospitality teaches the concept of treating customers as guests and creating a WOW experience for them. Many other courses in this subject area skip over guest-focused service strategy in hospitality or service. This course fully covers the topic of managing hospitality organizations by using real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. This programs also explores customer motives and how sales professionals can tailor their approach to the buyers perception of value. It will help you understand the new world of buyer-seller relationships and succeed in each sales situation.
After completing this course, you should be able to:
Define the mission and product of hospitality
Identify factors to consider when managing lodging
Comprehend the basics of hospitality and the food service industry
Identify events, functions, and operations related to hospitality industry
Identify current trends in hospitality and its direction in the future
Identify the steps for preparing a hospitality service strategy
Define the beliefs, values, and norms of hospitality culture
Identify strategies for training, motivating, and rewarding hospitality service staff
Identify the steps for developing and implementing a service delivery system
Identify the steps for measuring service delivery and repairing service delivery gaps
Comprehend the basics of the hospitality industry
Identify factors affecting the buyer-seller relationship
Identify the steps for approaching and negotiating with the buyer
Identify the steps for forming a proposal and implementing after the sale
Identify the steps for managing your career as a sales professional
Employment of lodging managers is expected to grow 8 percent from 2010 to 2020, slower than the average for all occupations. Despite expected growth in tourism and travel, fewer managers will be needed as the lodging industry shifts to building more limited-service hotels and fewer full-service properties that have separate departments to manage.
What are my payment options?
Click the Financing link at the top of this page for financing information.
What is difference between a certificate and a certification?
By successfully completing a course through one of our college or university partners the student is awarded a Certificate of Completion from the institution. If there is a state or national exam that the course is preparing a student for, the proper certifying body will be indicated and that association will proctor and award any type of certification. This is the student’s responsibility, although ECA is here to help guide our students in the right direction.
Does this course translate in to college credit?
Through our college and university partners, ECA offers non-credit certificate programs.
How long do access to my complete my course?
Access will begin on your start date and end on your end date unless otherwise specified. If you are falling behind in your course please contact an Education Consultant to talk about your options.
When are the course start dates?
The course start dates are determined by the student due to open-enrollment.
Is the Certification exam included in the course?
The certification exam is not included in the cost of the course unless otherwise specified in the course education and training plan.
Windows 7, XP or Vista; 56K modem or higher; Soundcard and Speakers; Firefox, Chrome or Microsoft Internet Explorer
Mac OS Users
Mac OS X or higher (in classic mode); 56K modem or higher; Soundcard and Speakers; Apple Safari
iPad – iOS 5.1 (or latest)
We recommend setting your screen resolution to 1024 x 768 pixels.
System will support the two latest releases of each browser. When using older versions of a browser, users risk running into problems with the course software.
Windows Users: Mozilla Firefox, Google Chrome, Microsoft Internet Explorer
Mac OS Users: Safari, Google Chrome, Mozilla Firefox
Suggested Plug-ins: Flash Player, Real Player, Adobe Reader, Java